Privacy Policy

1. Introduction

Welcome to Baguri ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform ("Service") that connects independent designers with customers. We are committed to protecting your privacy and ensuring transparency about our data practices.

2. Information We Collect

2.1 Information You Provide Directly

2.2 Information Collected Automatically

2.3 Third-Party Information

• Instagram Verification: Profile information and username when you verify your Instagram account
• Payment Processing: Transaction data from Stripe for payment processing
• Email Services: Delivery and engagement metrics from our email service provider

3. How We Use Your Information

3.1 Core Platform Operations

• Create and manage user accounts and designer profiles
• Process transactions and manage payments
• Enable communication between designers and customers
• Maintain platform security and prevent fraud
• Provide customer support and resolve disputes

3.2 Verification and Trust

• Verify designer identities and social media accounts
• Prevent impersonation and maintain marketplace integrity
• Display verification status to build customer trust

3.3 Communication and Marketing

• Send transactional emails (order confirmations, notifications)
• Provide platform updates and important announcements
• Send promotional content (with your consent)
• Conduct surveys and gather feedback

3.4 Analytics and Improvement

• Analyze usage patterns to improve our services
• Monitor platform performance and troubleshoot issues
• Develop new features and enhance user experience
• Generate anonymized analytics and insights

4. Information Sharing and Disclosure

4.1 Public Information

Designer profiles, including names, photos, portfolios, and verification status, are publicly visible to help customers discover and evaluate designers.

4.2 Service Providers

We share information with trusted third-party service providers:

• Supabase: Database hosting and user authentication
• Stripe: Payment processing and financial transactions
• Resend: Email delivery and communication services
• Google Analytics: Website analytics and performance monitoring
• Microsoft Clarity: User behavior analytics and heatmaps
• Instagram/Meta: Account verification services

4.3 Legal Requirements

We may disclose information when required by law, to protect our rights, prevent fraud, or ensure platform safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred to the new entity.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication and session management
• Regular security audits and vulnerability assessments
• Access controls and employee training
• PCI DSS compliant payment processing through Stripe

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using reasonable measures.

6. Your Rights and Choices (GDPR Compliance)

6.1 Your GDPR Rights

6.2 How to Exercise Your Rights

6.3 Data Protection Officer

6.4 Supervisory Authority

If you believe we have not handled your data properly, you have the right to lodge a complaint with:

6.5 Marketing Communications

You can opt out of promotional emails by clicking the unsubscribe link in any marketing email, updating your account preferences, or contacting us directly at privacy@baguri.ro.

7. Cookie Policy

This Cookie Policy explains how we use cookies and similar tracking technologies on our website. By using our site, you consent to our use of cookies in accordance with this policy.

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember information about your visit, making your next visit easier and the site more useful to you.

7.2 Types of Cookies We Use

7.3 Cookie Duration

7.4 Managing Your Cookie Preferences

Browser Settings

You can control cookies through your browser settings:

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Preferences > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions

7.5 Third-Party Cookies

Some cookies are set by third-party services that appear on our pages:

8. Children's Privacy

Our platform is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses and adequacy decisions where applicable.

10. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and resolve disputes
• Prevent fraud and maintain platform security
• Improve our services through analytics

When you delete your account, we will delete or anonymize your personal information within 30 days, except as required for legal compliance.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or through prominent notice on our platform. Your continued use after changes indicates acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

13. Specific Platform Features

13.1 Designer Verification

Our Instagram verification system helps prevent impersonation by requiring designers to authenticate with their Instagram accounts. This process:

• Verifies ownership of claimed Instagram accounts
• Stores verification status and basic profile information
• Displays verification badges to build customer trust
• Can be revoked at any time by the designer

13.2 Wallet and Earnings

For designers using our wallet system:

• We track earnings, commissions, and withdrawal requests
• Financial data is encrypted and securely stored
• Payment processing is handled by Stripe with PCI compliance
• Transaction history is maintained for accounting and tax purposes

13.3 Analytics and Performance

We use Google Analytics and Microsoft Clarity to understand how users interact with our platform. This helps us identify popular features, optimize performance, and improve the overall user experience. You can opt out of analytics tracking through your browser settings or by using privacy extensions.